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Colorado Mesh · Support

Troubleshooting &resources

Common issues and solutions, plus links to deeper telemetry and the operator chat.

Common issues

Quick fixes from the field.

Running into something tricky? Click any item to expand step-by-step solutions.

Device not detected during flashing

  • Try a different USB cable (use data cable, not charge-only)
  • Install CH340 or CP210x drivers for your device
  • Hold BOOT button while connecting USB
  • Try a different USB port (USB 2.0 often works better)

No other nodes visible

  • Make sure you configured the preset for USA/Canada in the app
  • Verify antenna is properly connected before powering on
  • Move to a location with better line of sight
  • Nodes don't auto-discover - you need to add contacts or join channels
  • Check our Discord for current network status

Cannot connect via Bluetooth

  • Make sure you flashed the Companion BLE firmware
  • Enable Bluetooth on your phone and grant permissions
  • Try restarting both devices
  • Forget the device in Bluetooth settings and re-pair

GPS not working

  • Not all devices have GPS - check your hardware specs
  • Move outdoors with clear sky view
  • Wait up to 5 minutes for initial GPS lock
  • GPS may not work well indoors or near buildings

Poor range/connection quality

  • Use a quality external antenna if your device supports it
  • Elevate your device (higher is always better for LoRa)
  • Avoid indoor locations with metal structures
  • Line of sight is critical for LoRa communications

Still stuck? Operators are happy to help in #support.

Get help on Discord